I want to share the bad experience I had with KLEIN PICKUPS.
I’m from Italy, and it’s more than 15 years that I buy online from USA without problems.
I bought a couple of KLEIN pickups from KLEIN website.
There’s no one at my home during the day, so when I buy online, I always arrange the delivery in the office where I work.
I filled the order form by inserting “my name C/O my company name”, followed by my company address, in the “Ship to” section.
Then I typed my name and personal address in the “Bill to” section.
The “Bill to” section is important because contains the details of who is actually buying the item (in my case, is me, not my company), and will be used for applying duty taxes.
In the order notes I wrote “Please apply wax potting to both of them”.
As a result, the pickups squeal and go in "larsen" very easily, like most vintage 60’s pickups even though I requested the wax potting.
Furthermore, DHL Italian taxed my company instead of me, my company can’t accept it, so I have to request DHL to change the invoice, and this will cost me about 120$.
DHL told me that the commercial Invoice wasn’t filled properly by the sender, and showed it to me, and I could see that it contained the data that I filled in the “ship to” section of the order form, instead of “Bill to”.
Klein replied that “we are not a tax office, contact DHL customs” but that’s not the point, since the custom office, issues duty taxes based on the docs supplied by the sender.
I asked again klein for further details, what could possibly went wrong, how they passed the data from their system to DHL, and replied that “commercial invoice has been automatically filled by DHL, so ask DHL” without adding any detail.
So, according to klein, DHL enters KLEIN’s system, collects the data, and fill the shipment document themselves….very hard to believe.
Usually is a sender task to fill data in an on-line or paper form,
What I think is that, even though the details in the order form were right, klein, when collecting them and filling the commercial invoice form, inserted the “ship to” details instead of “bill to”.
And what about the Larsen problem ? why the pickups squeal so badly ?
What wax potting is meant for, other than eliminate or at least reduce larsen/squeal issues ?
Lots of money wasted, but what’s more hurting is that Klein keeps lying very badly without giving any detail.
But doing so, he is not only damaging himself, he is also damaging all the other honest US producers/dealers.
Buy online form abroad is not that easy, and this experiences make you lose trust and discourage to buy.